The Fragrance Store (TFS)
Effective Date: 18 December, 2025
At The Fragrance Store (TFS), customer satisfaction is important to us. However, due to the nature of our products, we maintain a strict no-return policy.
No Returns or Exchanges
- All perfumes are decanted on demand into 5ml or 15ml bottles.
- Once decanted, products cannot be returned or exchanged.
- We do not offer refunds for change of mind, fragrance preference, or dissatisfaction after delivery.
Exceptions (Eligible for Refund or Replacement)
Refunds or replacements may be offered only if:
- You receive the wrong product
- The item is damaged or leaking upon delivery
Conditions:
- You must notify us within 24 hours of delivery
- Clear photos/videos of the issue must be provided
- The product must be unused and in original packaging
We reserve the right to approve or deny refund/replacement requests after review.
Non-Refundable Situations
Refunds will not be issued for:
- Personal dislike of fragrance
- Slight variations in scent performance
- Incorrect address provided by the customer
- Delivery delays caused by courier services
Refund Method
- Approved refunds will be issued via the original payment method or store credit (at our discretion).
- Shipping fees are non-refundable.
Contact Us
To report an issue, contact us at:
📧 topfragrancestore313@gmail.com
📞 +92 329 9119000